Frequently Asked Questions

Many of our customers have specific questions regarding our cleaning service. Below are the most frequently asked questions we get asked. If you have a question and you don't see it below please feel free to drop it in our message box!

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  • What must I do before the cleaning service crew gets to my home?

Before a cleaning, all we ask is for you to pick up any household items on the floor such as clothing and toys.

  • Do I need to provide any cleaning supplies?

No, we provide everything necessary to clean your house. However, if requested, we can also use your desired supplies.

  • How many people are sent to clean my home?

How many cleaners are sent depends on the service needed.

  • Does someone need to be home during the service?

No, we do not require someone to be home during the cleaning. When someone can't stay at home during a cleaning day we are given the key or the door is left unlocked. For the security of our customers house keys are put in a safe place. However, when it is a first time cleaning, we ask that the customer receives the job once we are done to ensure saisfaction.

  • Will the same housekeepers come on every cleaning day?

We always try to send the same housekeepers every time when it is a regular cleaning.

  • What do I do if I need to reschedule?

We do our best to accommodate each and every one of our clients;        therefore all you need to do is call us at (909) 440-0316 with 24 hours    before the scheduled cleaning day so that our staff can reschedule the appointment to another day. 

  • What must I do if I have pets?

Pets are not an issue for us. Our housekeepers are friendly with pets, so having any pets inside the house during a cleaning day is totally fine.

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Message Box

If you don't see your question above, feel free to send us a message and we will respond as soon as we can.